Deliver a Sincere Apology in 3 Critical Steps

Deliver a Sincere Apology in 3 Critical Steps

“I can have a short fuse at times … I can’t believe I actually went off like that… I might be right about what I felt, but I should have taken a half hour to think about it first.” – Dan Gilbert, Cleveland Cavaliers Owner   I love this story. In an...
7 Twisted Ways to Apologize

7 Twisted Ways to Apologize

A recent Time Magazine cover revealed the newest hit in the business world, something called IQ or personality assessment tests. Apparently they are all the rage with HR departments for hiring, rating, evaluating and promoting. For example, they ask questions...