The Conflict of Accountability and Healing

The Conflict of Accountability and Healing

You’ve got to be ready to own something.   There is a common thread that I have seen in conflict, and that is the pushing past of the necessary steps for healing. I have seen many people who upon discovering that they were in the wrong, move quickly toward...
The Conflict Closer’s Big Leadership Mistake

The Conflict Closer’s Big Leadership Mistake

Early in my career I led a Kick-Ass, High-Functioning, Happy AF team. I made many mistakes while working with them and frankly it did not feel good. I wanted to prove myself and spent a lot of time having to push past ego and tough feelings in order to reach for my...
Deliver a Sincere Apology in 3 Critical Steps

Deliver a Sincere Apology in 3 Critical Steps

“I can have a short fuse at times … I can’t believe I actually went off like that… I might be right about what I felt, but I should have taken a half hour to think about it first.” – Dan Gilbert, Cleveland Cavaliers Owner   I love this story. In an...
7 Twisted Ways to Apologize

7 Twisted Ways to Apologize

A recent Time Magazine cover revealed the newest hit in the business world, something called IQ or personality assessment tests. Apparently they are all the rage with HR departments for hiring, rating, evaluating and promoting. For example, they ask questions...